Romitelli Canada West in an independent retailer of Romitelli boots and has independent policies that may differ from other Romitelli retailers. If you purchased through RCW, contact RCW directly for warranty, returns, or exchanges.

Warranty

All of our boots are guaranteed against defects in materials and workmanship for 6 months from the date of purchase. Warranty will not be applied in the case of boots treated with inappropriate products or showing extreme wear.

Contact Romitelli Canada West directly for warranty concerns. RCW will help you by speaking directly to the factory in cases of warranty coverage.

Returns and Exchanges

RCW will accept returns on all standard sizes with standard colours, and standard sizes with custom colours or designs.

For full returns, boots must never have been worn and must be in original packaging.

Trade-in Program and Used Boots

If boots are used, RCW has an independent trade-in program. We will take your used pair of boots in good condition and apply the value of that boot as a discount on your next purchase.

We are also interested in purchasing your used pair! Contact us for more details.

Pricing and Shipping

All RCW prices INCLUDE GST. I don’t know about you, but I hate shopping for an item and trying to figure out what the additional GST is going to cost! We have developed an extensive price list so what you see is what you pay - GST and shipping included!

*There may be additional shipping fees for outside of Calgary, and this will be discussed on a case-by-case basis for custom orders.

Comments or Concerns

I strive for my clients to have the best possible shopping experience. I value transparency in pricing, quality in products, and honesty in my dealings. If I have fallen short of these goals, or if I have exceeded your expectations, please contact me, or speak directly to our factory at info@romitellishoes.com